Differences

This shows you the differences between two versions of the page.

--- vikings:communication_robustness_principle [2026/04/13 07:44] – [IRC & other text-based chat systems] created thum
+++ vikings:communication_robustness_principle [2026/04/13 07:48] (current) – [Branding] removed thum
@@ Line 12: / Line 12: @@
   * [[https://www.rfc-editor.org/rfc/rfc760|RFC 760: DoD standard Internet Protocol]]
   * [[https://en.wikipedia.org/wiki/Robustness_principle|Robustness principle]]
+guidelines.  We invite everyone, especially those associated with us, to contribute comments to help improve these guidelines.
+======= Choosing the right medium =======
+Choose the right medium for the message: use phone for urgent conversations, IRC/chat for quick coordination, and email for decisions, documentation, and external communication.
 ====== Email ======
@@ Line 99: / Line 107: @@
 ====== Phone ======
-//ToDo// FIXME
+  * Identify yourself immediately: Start the call with your name and organisation (e.g. "This is [Firstname] [Lastname] from [Association]").
+  * Ask if it's a good time: Before diving in, confirm the other person can talk.
+  * Give your full attention: No multitasking – distracted listening is more obvious on the phone than you think.
+  * Summarise at the end: Confirm what was discussed and what the next steps are.
+  * Follow up in writing: For decisions or action items, send a brief written summary after the call.
+  * Consider time zones and availability before calling.
-======= Branding =======
-//ToDo// FIXME