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--- vikings:communication_robustness_principle [2026/04/13 07:46] – Choosing the right medium: created thum
+++ vikings:communication_robustness_principle [2026/04/13 07:48] (current) – [Branding] removed thum
@@ Line 107: / Line 107: @@
 ====== Phone ======
-//ToDo// FIXME
+  * Identify yourself immediately: Start the call with your name and organisation (e.g. "This is [Firstname] [Lastname] from [Association]").
+  * Ask if it's a good time: Before diving in, confirm the other person can talk.
+  * Give your full attention: No multitasking – distracted listening is more obvious on the phone than you think.
+  * Summarise at the end: Confirm what was discussed and what the next steps are.
+  * Follow up in writing: For decisions or action items, send a brief written summary after the call.
+  * Consider time zones and availability before calling.
-======= Branding =======
-//ToDo// FIXME